Welcome to the Timeworth UK FAQ page. Here you’ll find answers to common questions about our watches, orders, delivery, warranty and returns.
If you need any further assistance, please contact us and we’ll be happy to help.
1. Watches & Authenticity
Are your watches brand new?
Yes. All watches sold by Timeworth UK are brand new and supplied with their original packaging.
Are your watches genuine?
We take product authenticity seriously and work with professional suppliers to source genuine watches. If you have any questions about a particular watch, please contact us before placing your order.
Do your watches come with their original packaging?
Yes. All watches sold by Timeworth UK come with their original packaging.
Do your watches come with a manufacturer’s warranty?
No. Our watches are not supplied with a manufacturer’s warranty. However, every watch purchased from Timeworth UK comes with our own two-year Timeworth warranty, giving you added peace of mind.
2. The Timeworth Two-Year Warranty
What does the two-year Timeworth warranty cover?
Every watch we sell comes with a two-year Timeworth warranty. This covers watch damage and issues in accordance with the terms of our warranty.
If you experience a problem with your watch during the warranty period, please contact us with your order number and details of the issue. We’ll explain the next steps and help you resolve the matter.
What should I do if my watch develops a fault or arrives damaged?
Please contact us as soon as possible with your order number and a description of the problem. Photographs can also help us assess any visible damage.
We’ll review the issue and explain how we can assist under your two-year Timeworth warranty and your applicable consumer rights.
3. Orders & Payments
How do I place an order?
Browse our collection, select your preferred watch, add it to your basket and follow the checkout instructions to complete your purchase.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. If your order has already been processed or dispatched, changes may not be possible. Your statutory cancellation rights remain unaffected.
Will I receive an order confirmation?
Yes. You should receive an order confirmation by email after placing your order. If it doesn’t arrive, check your junk or spam folder before contacting us.
4. Delivery & Shipping
Where does Timeworth UK deliver?
We currently ship exclusively within the United Kingdom. As a UK-based business located in Glasgow, Scotland, we serve customers throughout the UK.
How long does delivery take?
Our estimated delivery time is 3–5 days. Delivery times may vary depending on the order and delivery service.
Will I receive tracking information?
Where tracking is available, we’ll provide the relevant information once your order has been dispatched.
What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the expected delivery timeframe, please contact us with your order number. We’ll look into it and help you with the next steps.
5. Returns & Refunds
Can I return a watch?
Yes, eligible returns are handled in accordance with our returns policy and applicable UK consumer law. If you wish to return a watch, please contact us for instructions.
For most online purchases, consumers have a statutory 14-day period from receiving their goods to notify the retailer that they wish to cancel, subject to legal exceptions.
How do I request a refund?
Contact us with your order number and details of your request. We’ll explain the next steps in accordance with our returns policy and applicable consumer rights.
What if my watch arrives damaged or faulty?
Please contact us as soon as possible. We’ll assess the issue and explain the available options under our two-year Timeworth warranty, returns policy and applicable consumer law.
6. Finding a Particular Watch
Can you source a watch that isn’t listed on your website?
We’ll do our best to help. If you’re looking for a specific brand, model or reference number, contact us with the details. We’ll check availability with our suppliers and confirm the price and options before you commit to a purchase.
7. Contact Timeworth UK
How can I contact you?
You can contact us through the contact page on our website. Please include your order number if your enquiry relates to an existing purchase so we can assist you more efficiently.
Still Have a Question?
At Timeworth UK, we’re committed to providing helpful customer service and making your shopping experience as straightforward as possible.
If you have any questions about our watches, delivery, warranty or orders, please get in touch.
Timeworth UK — Your next timepiece starts here.